Some systems are experiencing issues

Past Incidents

Sunday 10 Oct 2021 12:00:00 AM

Service Advisory | Scheduled Maintenance on M-PESA, scheduled 2 years ago

Dear client,

This is to inform you that Safaricom will be carrying out a scheduled system maintenance on Sunday 10th October 2021, between 0000 hours and 0400 hours.

During that window, we will be unable to process any payment notifications.

Should you having any issues after the maintenance, reach out to [email protected] for help

Regards, Ruth

Friday 8 Oct 2021 12:00:00 AM

Premium SMS Service Advisory | Premium SMS - Subscription Issue

[RESOLVED]

Dear Client,

We are currently having an issue with the subscription confirmation USSD pop-up for Premium SMS. This affects all shortcodes and only subscription.

The issue has been escalated and Safaricom engineers are working to restore the service across all shortcodes.

Kind Regards, Africa's Talking Premium SMS Team

Thursday 7 Oct 2021 12:00:00 AM

Bulk SMS 504 Gateway Timeout - Safaricom - Kenya

[RESOLVED]

Requests to Safaricom numbers are intermittently timing out, the error thrown is 504 Gateway Timeout.

This is due to TCP connection errors on the Safaricom SMS Gateways resulting in requests submitted to them timing out.

We recommend adding the enqueue flag in your requests to the API so that instead of directly sending to the Safaricom Gateways we queue the requests and send them in smaller batches to the Safaricom SMS Gateway.

Wednesday 6 Oct 2021 12:00:00 AM

Bulk SMS Safaricom Shortcodes - Incoming Messages Outage

[RESOLVED] - 7pm EAT

We are currently not receiveing any incoming messages to shortcodes from Safaricom.

The issue has been escalated and Safaricom engineers are working to restore the service across all shortcodes.