Thursday 22 Apr 2021 01:10:25 PM

Service Advisory | Billing System Upgrade, Safaricom Kenya, scheduled 3 months ago

Dear Client,

This is to notify you that Safaricom shall be upgrading their billing systems to increase their capacity with the growing number of customers on their network.

The change will mainly affect the ability to bill customers from their airtime and will affect services such as USSD (session fees) and Premium SMS billing for the duration of the upgrade.

The change will take place on the night of Saturday 24th April 2021 from 10 PM to 9 AM on Sunday 25th April 2021.

After the upgrade period, kindly ensure that your services are running as expected and please reach out to us in case of any challenges on smsussd@africastalking.com and content@africastalking.com.

Kind Regards,

Africa'sTalking Team