Identified - We are currently experiencing an outage on the MTN Uganda SMS Gateway that's affecting outgoing SMS delivery.

The issue has been escalated to MTN engineers for resolution.

We will provide updates on the progress.

Apr 23, 2025 - 16:55 EAT
Update - Ghana has been restored.

Kindly resume processing your transactions

Dec 20, 2024 - 16:05 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
Investigating - Calls for all Kenyan customers on the trunk prefix +254730731*** are currently failing. We are working with the Telco to resolve the issue. Customers on all the other prefixes are not affected. We regret the inconvenience.
Dec 03, 2024 - 10:45 EAT
SMS Degraded Performance
90 days ago
100.0 % uptime
Today
Bulk Degraded Performance
90 days ago
100.0 % uptime
Today
Premium Operational
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
99.97 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Partial Outage
90 days ago
90.74 % uptime
Today
USSD Operational
90 days ago
99.97 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
99.99 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

Unresolved incident: MTN Uganda Outgoing SMS Outage.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
Completed - The scheduled maintenance has been completed.
Apr 12, 05:00 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 23:00 EAT
Scheduled - Dear Valued Customer,

This is to inform you that Safaricom has planned a USSD network maintenance this Thursday 10th April, from 2300hrs (EAT) to Saturday 12th April, 0500hrs (EAT) so as to ensure resilience of USSD services. This maintenance will affect all USSD codes on Safaricom.

We apologise for the inconvenience and appreciate your patience during this time. Kindly run a test after the maintenance is complete, and reach out to us in case of any issues at info@africastalking.com.

Kind regards,

Africa's Talking

Apr 10, 12:30 EAT
Apr 11, 2025

No incidents reported.