Airtime Service Downtime in Ghana, Ethiopia, Malawi,Zimbabwe, Mozambique - Ghana is restored
Update - Ghana has been restored.

Kindly resume processing your transactions
Dec 20, 2024 - 16:05 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
Bulk Operational
90 days ago
100.0 % uptime
Today
Premium Operational
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
99.97 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
87.96 % uptime
Today
USSD Operational
90 days ago
99.97 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
99.99 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 6, 2025

No incidents reported today.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Outgoing SMS Outage - MTN Rwanda
Resolved - This incident has been resolved.
Jun 3, 14:00 EAT
Identified - We are currently experiencing an outage on the MTN Rwanda SMS Gateway that's affecting message delivery.

This has been escalated to MTN Gateway Engineers for further resolution.
Jun 3, 09:20 EAT
Jun 2, 2025

No incidents reported.

Jun 1, 2025
Planned Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 04:49 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 23:49 EAT
Scheduled - Dear Valued Customer,

This is to inform you that there's a planned network maintenance this Saturday 31st May, from 2359hrs (EAT) to Sunday 1st June 0459hrs (EAT). This will affect our products across the following markets:

· Côte d'Ivoire (Moov) - SMS
· Kenya (Airtel) - USSD
· Kenya (Safaricom) - USSD & Airtime
· Kenya (Telkom) - Airtime
· Malawi (TNM) - SMS & USSD
· Malawi (Airtel) - USSD
· Nigeria (Airtel) - USSD & Airtime
· Tanzania (Airtel) - USSD
· Tanzania (Tigo) - USSD
· Uganda (MTN) - Airtime
· Zambia (Zamtel) - Airtime

Kindly note that while the maintenance will run for 5 hours, you should expect a downtime of no more than 20 minutes. Nevertheless, our team will be on standby to assist with any customer queries and ensure that the downtime is as short as possible.

We apologise for the inconvenience and appreciate your patience during this time. Kindly run a test after the maintenance is complete, and reach out to us in case of any issues at info@africastalking.com.

Kind regards,
Africa's Talking.
May 19, 10:59 EAT
May 31, 2025
May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025
Safaricom Outgoing SMS Outage
Resolved - The incident has been resolved.
May 28, 18:16 EAT
Monitoring - The network team at Safaricom has stabilized the gateways hence the timeouts have reduced.

We are currently monitoring.
May 28, 13:17 EAT
Identified - We are currently experiencing degraded performance on Safaricom SMS Gateway.

This is intermittently affecting delivery of messages.

The issue has been escalated to Safaricom engineers for resolution.
May 28, 11:33 EAT
May 27, 2025
Service Degradation for IVORY COAST MOOV
Resolved - This incident has been resolved. The service is now working as expected
May 27, 10:57 EAT
Identified - Please be informed that connectivity towards Ivory Coast MTN is currently down
May 25, 10:54 EAT
May 26, 2025

No incidents reported.

May 25, 2025
May 24, 2025
Voice Service Downtime in Kenya
Resolved - This incident has been resolved.
May 24, 20:29 EAT
Investigating - We're experiencing a downtime on our Voice Service in Kenya. We're working with our service provider to fix this issue.
May 24, 15:24 EAT
Scheduled Maintenance Activity [Rwanda]
Completed - The scheduled maintenance has been completed.
May 24, 02:00 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 01:00 EAT
Scheduled - Dear Valued Customer,

This is to inform you that there's a maintenance activity scheduled for this Friday 23rd May, from 0000hrs (CAT) with an expected downtime of 1 hour. This will affect our SMS and USSD products on Airtel and MTN in Rwanda.

We apologise for the inconvenience and appreciate your patience during this time. Kindly run a test after the maintenance is complete, and reach out to us in case of any issues at info@africastalking.com.

Kind regards,

Africa's Talking.
May 21, 12:30 EAT
May 23, 2025

No incidents reported.

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