Intermittent Service Delivery for Voice in Nigeria
Investigating - We are currently experiencing a service outage affecting the "020..." voice number series in Nigeria. Our provider is actively working to resolve the issue. We sincerely apologize for any inconvenience this may cause.
Jan 07, 2025 - 19:35 EAT
Airtime Service Downtime in Ghana, Ethiopia, Malawi,Zimbabwe, Mozambique - Ghana is restored
Update - Ghana has been restored.

Kindly resume processing your transactions
Dec 20, 2024 - 16:05 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
Voice Interruption Notice on +254730731*** Network Prefix (Kenya)
Investigating - Calls for all Kenyan customers on the trunk prefix +254730731*** are currently failing. We are working with the Telco to resolve the issue. Customers on all the other prefixes are not affected. We regret the inconvenience.
Dec 03, 2024 - 10:45 EAT
Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
99.82 % uptime
Today
Bulk Operational
90 days ago
99.65 % uptime
Today
Premium Operational
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
USSD Operational
90 days ago
100.0 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
99.9 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.7 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 12, 2025
Planned Systems Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 04:00 EAT
Update - This is to inform you that the scheduled systems maintenance that began tonight will now conclude at 0400hrs (EAT) on March 12, 2025, one hour later than initially communicated.

Our technical team requires this additional time to ensure all systems are functioning optimally before resuming normal operations. We anticipate full service restoration immediately following the completion of maintenance.

We sincerely apologize for any inconvenience this extension may cause to your operations. Your patience and understanding during this necessary maintenance period are greatly appreciated.
Mar 12, 02:44 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 23:59 EAT
Scheduled - Dear Valued Customer,

We hope you're doing well.

As part of our commitment to providing reliable and efficient services, we will be performing scheduled maintenance on our systems next week Tuesday 11th March from 2359hrs (EAT) to Wednesday 12th March 0300hrs (EAT). During this period, you may experience temporary service disruptions. However, we will make every effort to minimise the impact and restore full functionality as soon as possible.

We apologise for the inconvenience and appreciate your patience during this period. Please conduct a test once the maintenance is complete, and contact us if any issues arise at info@africastalking.com.

Kind regards,
Africa's Talking.
Mar 6, 11:35 EAT
Mar 11, 2025
Mar 10, 2025
USSD Downtime - 9mobile Nigeria
Resolved - This incident has been resolved.
Mar 10, 15:43 EAT
Identified - We are currently unable to process 9mobile USSD requests in Nigeria. We are actively working to restore the service.
Feb 28, 13:20 EAT
Airtime Tigo and Vodacom downtime - Tanzania
Resolved - This incident has been resolved.
Mar 10, 12:31 EAT
Identified - We are experiencing challenges connecting to the telcos, which is affecting the processing of transactions.

Our infra team is working to resolve it.

Sorry for the inconvenience caused.

------
Update: the issue has been resolved.
Mar 9, 21:18 EAT
Mar 9, 2025
Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.

Mar 1, 2025

No incidents reported.

Feb 28, 2025
SMS Outage - 9mobile
Resolved - This incident has been resolved.
Feb 28, 13:16 EAT
Identified - We are currently experiencing degraded performance for message delivery to 9mobile numbers.

This is as a result of an outage on the 9mobile SMS Gateway.

The Issue has been escalated to 9mobile engineers for resolution.
Feb 24, 18:01 EAT
Feb 27, 2025

No incidents reported.

Feb 26, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage