USSD Downtime – Globacom
Investigating - We are currently unable to process USSD requests on Glo

We are actively working to restore the service.
Sep 02, 2025 - 16:06 EAT
USSD Downtime – T2 (formerly 9mobile Nigeria)
Investigating - We are currently unable to process USSD requests on T2 (formerly 9mobile Nigeria).

We are actively working to restore the service.
Sep 02, 2025 - 14:33 EAT
Airtime Service Downtime in Zimbabwe, Mozambique
Update - We have restored Malawi (all telcos), Ghana (all telcos), and Ethiopia (Safaricom only)
Jul 26, 2025 - 12:40 EAT
Update - Ghana has been restored.

Kindly resume processing your transactions
Dec 20, 2024 - 16:05 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
Bulk Operational
90 days ago
100.0 % uptime
Today
Premium Operational
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.79 % uptime
Today
USSD Operational
90 days ago
99.98 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Service Advisory | Planned Network Maintenance Oct 9, 2025 21:00-21:30 EAT

Dear Valued Customer,

This is to inform you that there's a planned network maintenance this Thursday 9th October, from 2100 hrs (EAT). The maintenance is anticipated to take approximately 30 minutes and may cause temporary downtimes for the following products:

- Safaricom Kenya - USSD & Airtime
- MTN Uganda - Airtime

We apologise for the inconvenience and appreciate your patience during this time. Kindly run a test after the maintenance is complete, and reach out to us in case of any issues at info@africastalking.com.

Kind regards,
Africa's Talking.
Posted on Oct 08, 2025 - 09:25 EAT
Oct 8, 2025

No incidents reported today.

Oct 7, 2025
Airtime service degradation _Airtel KENYA
Resolved - This incident has been resolved.
Oct 7, 10:21 EAT
Monitoring - We are currently experiencing a service degradation on Airtel KE
Oct 7, 09:53 EAT
Unstable Voice Service in Kenya
Resolved - This incident has been resolved.
Oct 7, 07:14 EAT
Monitoring - A fix has been implemented by the provider and we are monitoring . So far calls are successful and the service is stable.

Thanks for your patience.
Oct 6, 20:39 EAT
Investigating - We are experiencing unstable Voice service in Kenya, our team has reached out to our provider and their engineers are working towards service restoration.

We apologize for the inconvinience.
Oct 6, 17:46 EAT
Oct 6, 2025
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025
USSD Downtime - Rwanda
Resolved - The issue has been resolved.
Oct 2, 12:31 EAT
Investigating - We are currently unable to process USSD requests on MTN and Airtel.
We are actively working to restore the service.
Oct 2, 11:22 EAT
Oct 1, 2025
Airtel airtime downtime - Kenya
Resolved - Transactions are now processing smoothly.
Oct 1, 08:29 EAT
Identified - The telco is experiencing challenges processing transactions.

They are working to restore the service.

Sorry for the inconvenience.
Sep 30, 21:45 EAT
Sep 30, 2025
Emergency Maintenance Activity in Rwanda
Completed - The scheduled maintenance has been completed.
Sep 30, 21:15 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 21:00 EAT
Scheduled - Dear Valued Client,

This is to inform you of an emergency maintenance activity in Rwanda that will take place today, Tuesday, 30th September, starting at 10:00 PM (CAT). The expected downtime will be 15 minutes and will affect our products on MTN and Airtel.

We apologise for the inconvenience and appreciate your understanding during this time. Please run a test after the maintenance is complete and contact us at info@africastalking.com if you encounter any issues.

Kind regards,
Africa's Talking.
Sep 30, 18:03 EAT
Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025
Outgoing SMS Outage - MTN - Nigeria
Resolved - This incident has been resolved.
Sep 25, 19:03 EAT
Investigating - We are currently experiencing an outage on MTN SMS Gateway due to timeouts on their gateway.

The issue has been escalated to MTN for resolution.
Sep 25, 00:21 EAT
Voice Downtime- KENYA
Postmortem - Read details
Sep 25, 15:46 EAT
Resolved - This incident has been resolved. Kindly reach out to us should the issue persist
Sep 25, 15:38 EAT
Identified - Dear Client,
We are experiencing service interruption for our Voice service in Kenya. The team is working with our provider to have the service restored.
Apologies for the inconvenience caused.
Sep 25, 14:03 EAT
Sep 24, 2025

No incidents reported.

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