Airtime Service Downtime in Zimbabwe, Mozambique
Update - We have restored Malawi (all telcos), Ghana (all telcos), and Ethiopia (Safaricom only)
Jul 26, 2025 - 12:40 EAT
Update - Ghana has been restored.

Kindly resume processing your transactions
Dec 20, 2024 - 16:05 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
Bulk Operational
90 days ago
100.0 % uptime
Today
Premium Operational
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
99.85 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.61 % uptime
Today
USSD Operational
90 days ago
100.0 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 2, 2025

No incidents reported today.

Aug 1, 2025
Important Notice: New Billing Structure and Terms of Service Update
Completed - The scheduled maintenance has been completed.
Aug 1, 00:01 EAT
Scheduled - Dear Valued Client,

We are writing to announce several significant and positive updates to the Africa’s Talking platform, including revised Terms of Service, a new billing and invoicing system and revised product request process. These changes are designed to simplify how you manage your services, provide greater cost savings, and offer a clearer, more efficient operational framework.

Key Upcoming Changes:
1. New Wallet-Based Billing & Monthly Usage Invoicing
We are shifting to a wallet-based, usage-driven billing model, starting 1 September 2025:
- All service charges (including usage, monthly maintenance, and setup fees) will be deducted directly from your Wallet.
- Monthly maintenance fees (for short codes, USSD codes, numbers, etc.) will be automatically deducted from your Wallet on the 1st of each calendar month.
- Instead of generating invoices upon top-up, you will now receive a single monthly invoice summarising actual usage for your accounting records. This is not a bill - payment will already have been deducted from your Wallet.
- VAT will now apply to actual monthly consumption, not the topped up Wallet amount, improving tax accuracy and compliance.

2. Recurring Monthly Timelines
To give you visibility and control, we’ve set the following schedule for maintenance fee deductions that repeats every month:
- 19th of the month: Last day to cancel any services with a recurring maintenance fee that would be charged on the 1st of the next month.
- 20th of the month: You’ll receive a notice showing all upcoming monthly maintenance fee charges due.
- 1st of the month: Automatic deduction of applicable maintenance fees.
For example, to avoid being charged on 1 September, be sure to cancel the service by 19 August. Otherwise, you’ll receive the notification of the upcoming deduction on 20 August.

3. Revised Service Activation Process
To simplify and accelerate how you activate services with Africa’s Talking, we are transitioning from manual Service Order Forms to a self-service product requests process through your AT Dashboard. Once your request is approved, you will receive a digital Service Confirmation.

4. Updated Legal Terms and Service Activation Process
We have updated our Terms of Service, effective 1 August 2025 to reflect these changes, including the new billing model, service confirmations, and wallet policies.

What You Need to Do
- Review the Terms: Read the updated 2025 Terms of Service (https://tinyurl.com/2haemvnw) to fully understand these changes.
- Assess Your Services: Cancel any services with recurring maintenance fees you don’t wish to renew.
- Fund Your Wallet: Ensure it has sufficient balance before the first maintenance fee deduction on 1 September 2025.
- Inform Your Team: Ensure finance and operational stakeholders are aware of the new billing process.

We are confident that these updates will provide you with a more powerful, predictable, and user-friendly platform. We're committed to making this transition smooth and beneficial for your business. Detailed guidance and support information will be shared throughout July.

If you have any questions, please do not hesitate to contact our support team at info@africastalking.com or reach out to your account manager.

Thank you for being a valued partner.

Regards,
Africa's Talking

─────────────────────────────────────────

This notice is sent in accordance with our current Terms of Service clause requiring 30-day advance notice of material changes.
Jul 2, 12:22 EAT
Jul 31, 2025

No incidents reported.

Jul 30, 2025

No incidents reported.

Jul 29, 2025
Outgoing SMS Outage - Safaricom - Kenya
Resolved - This incident has been resolved.
Jul 29, 17:56 EAT
Update - We are continuing to monitor for any further issues.
Jul 25, 18:38 EAT
Monitoring - Safaricom has resolved the issue, we are now able to reach the gateways.

We are currently monitoring the performance.
Jul 25, 16:24 EAT
Identified - We are currently experiencing an outage on Safaricom's SMS Gateway due to timeouts on their gateway.

The issue has been escalated to Safaricom for resolution.
Jul 25, 16:10 EAT
Jul 28, 2025
Airtel Kenya intermittency - airtime
Resolved - This incident has been resolved.
Jul 28, 10:37 EAT
Investigating - Dear client,
We are currently experiencing challenges processing transactions on Airtel.

We are working on resolving it.
Jul 26, 12:35 EAT
Jul 27, 2025

No incidents reported.

Jul 26, 2025

Unresolved incident: Airtime Service Downtime in Zimbabwe, Mozambique.

Jul 25, 2025
Jul 24, 2025
Service Advisory | Planned Maintenance on Safaricom Kenya
Completed - The scheduled maintenance has been completed.
Jul 24, 00:45 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:00 EAT
Scheduled - Dear Valued Client,

We would like to inform you that Safaricom will be carrying out a scheduled maintenance exercise on their messaging platform during the night of Thursday, 24th July 2025. This maintenance aims to upgrade Safaricom's SMS Gateways and will be essential to ensure continued innovation and meet growing customer demand.

During this period, there will be temporary service interruptions affecting specific SMS-related services for approximately 45 minutes.

Scheduled Maintenance Window:
Date: Thursday, July 24th, 2025
Time: 12:00 AM - 12:45 AM EAT

We appreciate your continued trust in us and apologize for any inconvenience this brief maintenance window may cause. Should you have any questions or concerns, please don't hesitate to reach out to our support team via info@africastalking.com.

Thank you for your partnership.

Best regards,
Africa’s Talking
Jul 21, 13:00 EAT
Jul 23, 2025

No incidents reported.

Jul 22, 2025

No incidents reported.

Jul 21, 2025

No incidents reported.

Jul 20, 2025
Airtime service Intermitency on Airtel KE
Resolved - This incident has been resolved.
Jul 20, 11:18 EAT
Investigating - Dear clients,

Airtel KE Airtime service is currently intermittent.
Jul 19, 21:12 EAT
Jul 19, 2025
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