USSD Downtime – Globacom
Investigating - We are currently unable to process USSD requests on Glo

We are actively working to restore the service.
Sep 02, 2025 - 16:06 EAT
Airtime Service Downtime in Zimbabwe, Mozambique
Update - We have restored Malawi (all telcos), Ghana (all telcos), and Ethiopia (Safaricom only)
Jul 26, 2025 - 12:40 EAT
Update - Ghana has been restored.

Kindly resume processing your transactions
Dec 20, 2024 - 16:05 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
99.76 % uptime
Today
Bulk Operational
90 days ago
99.52 % uptime
Today
Premium Operational
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
99.98 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.79 % uptime
Today
USSD Operational
90 days ago
99.98 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 21, 2025

No incidents reported today.

Oct 20, 2025

No incidents reported.

Oct 19, 2025
Safaricom Outgoing SMS Outage
Resolved - This incident has been resolved.
Oct 19, 10:44 EAT
Investigating - We are currently experiencing an outage processing outgoing messages to Safaricom phone numbers.

The issue is under investigation.

We will share feedback shortly.
Oct 18, 07:30 EAT
Oct 18, 2025
Oct 17, 2025
USSD Downtime – T2 (formerly 9mobile Nigeria)
Resolved - This incident has been resolved.
Oct 17, 17:12 EAT
Investigating - We are currently unable to process USSD requests on T2 (formerly 9mobile Nigeria).

We are actively working to restore the service.
Sep 2, 14:33 EAT
MTN Outgoing SMS Outage [Nigeria]
Resolved - This incident has been resolved.
Oct 17, 17:12 EAT
Identified - We are currently experiencing an outage on MTN SMS Gateway that's affecting termination of messages to users.

The issue is currently being addressed by MTN Engineering team.

We will share an update shortly.
Oct 16, 22:23 EAT
Oct 16, 2025
Oct 15, 2025
Airtime service outage_Airtel KE
Resolved - This incident has been resolved.
Oct 15, 15:37 EAT
Identified - Dear clients,

Airtel is currently experiencing a service outage on Airtime service.
Oct 15, 14:21 EAT
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Service Advisory | Planned Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 21:30 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 EAT
Scheduled - Dear Valued Customer,

This is to inform you that there's a planned network maintenance this Thursday 9th October, from 2100 hrs (EAT). The maintenance is anticipated to take approximately 30 minutes and may cause temporary downtimes for the following products:

- Safaricom Kenya - USSD & Airtime
- MTN Uganda - Airtime

We apologise for the inconvenience and appreciate your patience during this time. Kindly run a test after the maintenance is complete, and reach out to us in case of any issues at info@africastalking.com.

Kind regards,
Africa's Talking.
Oct 8, 09:25 EAT
Safaricom Outgoing SMS Outage
Resolved - This incident has been resolved.
Oct 9, 18:46 EAT
Identified - We are currently experiencing an outage on Safaricom SMS Gateway that's affecting termination of messages to users.

The issue is currently being addressed by Safaricom Engineering team.

We will share an update shortly.
Oct 9, 11:29 EAT
Oct 8, 2025

No incidents reported.

Oct 7, 2025
Airtime service degradation _Airtel KENYA
Resolved - This incident has been resolved.
Oct 7, 10:21 EAT
Monitoring - We are currently experiencing a service degradation on Airtel KE
Oct 7, 09:53 EAT
Unstable Voice Service in Kenya
Resolved - This incident has been resolved.
Oct 7, 07:14 EAT
Monitoring - A fix has been implemented by the provider and we are monitoring . So far calls are successful and the service is stable.

Thanks for your patience.
Oct 6, 20:39 EAT
Investigating - We are experiencing unstable Voice service in Kenya, our team has reached out to our provider and their engineers are working towards service restoration.

We apologize for the inconvinience.
Oct 6, 17:46 EAT
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