All systems are operational

Past Incidents

Saturday 19 Sep 2020 12:00:00 AM

Service Advisory | Scheduled Maintenance on Safaricom Kenya, scheduled 5 days ago

Dear Customer,

This is to inform you that Safaricom will carry out a scheduled VPN maintenance on Saturday, 19th September from 2300hrs to Sunday, 20th September 0300hrs that might cause degraded service on Bulk SMS, Shortcodes, USSD and Payments.

Kindly run tests thereafter to ensure your services are running optimally.

Feel free to reach out to us in case of any issues on and

Thanks and have a lovely afternoon!

Tuesday 15 Sep 2020 12:00:00 AM

No incidents reported

Monday 14 Sep 2020 12:00:00 AM

No incidents reported

Sunday 13 Sep 2020 12:00:00 AM

Bulk SMS SMS Outage | Safaricom Kenya

Update: This issue has been resolved.

We are currently experiencing an outage on Safaricom Kenya affecting outgoing messages both for sender IDs and shortcodes.

This has been escalated to the service provider and we are working on resolving the issue.

We sincerely apologize for the inconvenience caused.