USSD Downtime – Globacom
Investigating - We are currently unable to process USSD requests on Glo

We are actively working to restore the service.
Sep 02, 2025 - 16:06 EAT
Airtime Service Downtime in Zimbabwe, Mozambique
Update - We have restored Malawi (all telcos), Ghana (all telcos), and Ethiopia (Safaricom only)
Jul 26, 2025 - 12:40 EAT
Update - Ghana has been restored.

Kindly resume processing your transactions
Dec 20, 2024 - 16:05 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
Bulk Operational
90 days ago
100.0 % uptime
Today
Premium Operational
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
99.96 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
USSD Operational
90 days ago
100.0 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
99.95 % uptime
Today
Docs Operational
90 days ago
99.93 % uptime
Today
Website Operational
90 days ago
99.95 % uptime
Today
Dashboard Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 22, 2026
Planned Systems Maintenance
Completed - The scheduled maintenance has been completed.
Jan 22, 03:00 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:00 EAT
Scheduled - Dear Valued Customer,

We hope this email finds you well.

As part of our commitment to providing reliable and efficient services, we will be performing scheduled maintenance on our systems this Thursday, 22nd January, from 0000hrs to 0300hrs (EAT).

During this period, you may experience temporary service disruptions affecting all USSD Codes, SMS Short Codes and SenderIDs, Voice, Data and Airtime services across all countries. However, we will make every effort to minimise the impact and restore full functionality as quickly as possible.

We sincerely apologize for any inconvenience this may cause to your operations. Your patience and understanding during this necessary maintenance period are greatly appreciated.

Once the maintenance is complete, we recommend conducting a brief test of our services. If you encounter any issues, please don't hesitate to contact our support team at info@africastalking.com.

Thank you for your continued partnership.

Kind regards,
Africa's Talking.
Jan 20, 11:10 EAT
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026
Partial Outage for Voice In Nigeria
Resolved - This incident has been resolved.
Jan 19, 16:38 EAT
Identified - Dear Client,

We are currently experiencing a partial outage for the 020... series in Nigeri where outbound calls are dropping. The issue has been identified and the provider is working to have it resolved at the earliest.

Apologies for the inconvinience.
Jan 19, 13:19 EAT
Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Degraded Performance on Safaricom Kenya Outgoing SMS
Resolved - The incident was resolved.
Jan 15, 11:57 EAT
Identified - We are currently experiencing an outage affecting delivery to Safaricom phone numbers.

This is due to an issue affecting promotional sender Ids, the matter has been escalated to Safaricom for resolution.
Jan 14, 16:13 EAT
Jan 14, 2026
Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

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