USSD Downtime – Globacom
Investigating - We are currently unable to process USSD requests on Glo

We are actively working to restore the service.
Sep 02, 2025 - 16:06 EAT
USSD Downtime – T2 (formerly 9mobile Nigeria)
Investigating - We are currently unable to process USSD requests on T2 (formerly 9mobile Nigeria).

We are actively working to restore the service.
Sep 02, 2025 - 14:33 EAT
Airtime Service Downtime in Zimbabwe, Mozambique
Update - We have restored Malawi (all telcos), Ghana (all telcos), and Ethiopia (Safaricom only)
Jul 26, 2025 - 12:40 EAT
Update - Ghana has been restored.

Kindly resume processing your transactions
Dec 20, 2024 - 16:05 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
Bulk Operational
90 days ago
100.0 % uptime
Today
Premium Operational
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.97 % uptime
Today
USSD Operational
90 days ago
99.98 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 2, 2025
USSD Downtime - Rwanda
Resolved - The issue has been resolved.
Oct 2, 12:31 EAT
Investigating - We are currently unable to process USSD requests on MTN and Airtel.
We are actively working to restore the service.
Oct 2, 11:22 EAT
Oct 1, 2025
Airtel airtime downtime - Kenya
Resolved - Transactions are now processing smoothly.
Oct 1, 08:29 EAT
Identified - The telco is experiencing challenges processing transactions.

They are working to restore the service.

Sorry for the inconvenience.
Sep 30, 21:45 EAT
Sep 30, 2025
Emergency Maintenance Activity in Rwanda
Completed - The scheduled maintenance has been completed.
Sep 30, 21:15 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 21:00 EAT
Scheduled - Dear Valued Client,

This is to inform you of an emergency maintenance activity in Rwanda that will take place today, Tuesday, 30th September, starting at 10:00 PM (CAT). The expected downtime will be 15 minutes and will affect our products on MTN and Airtel.

We apologise for the inconvenience and appreciate your understanding during this time. Please run a test after the maintenance is complete and contact us at info@africastalking.com if you encounter any issues.

Kind regards,
Africa's Talking.
Sep 30, 18:03 EAT
Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025
Outgoing SMS Outage - MTN - Nigeria
Resolved - This incident has been resolved.
Sep 25, 19:03 EAT
Investigating - We are currently experiencing an outage on MTN SMS Gateway due to timeouts on their gateway.

The issue has been escalated to MTN for resolution.
Sep 25, 00:21 EAT
Voice Downtime- KENYA
Postmortem - Read details
Sep 25, 15:46 EAT
Resolved - This incident has been resolved. Kindly reach out to us should the issue persist
Sep 25, 15:38 EAT
Identified - Dear Client,
We are experiencing service interruption for our Voice service in Kenya. The team is working with our provider to have the service restored.
Apologies for the inconvenience caused.
Sep 25, 14:03 EAT
Sep 24, 2025

No incidents reported.

Sep 23, 2025

No incidents reported.

Sep 22, 2025
M-PESA Top-Up Maintenance Window
Completed - The scheduled maintenance has been completed.
Sep 22, 03:30 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:30 EAT
Scheduled - Dear Valued Client,

We hope this message finds you well.

M-PESA will be conducting a planned system upgrade on September 22nd, 2025, from 00:30 AM to 3:30 AM EAT to enhance its services and user experience.

During this 3-hour maintenance window:
- M-PESA top-ups will not reflect in your Africa's Talking account
- Any M-PESA payments attempted during this period will be temporarily unavailable
- Customers attempting M-PESA transactions will receive a maintenance notification message

To prepare for this maintenance window, kindly complete any necessary top-ups before 00:30 AM EAT on September 22nd. You can also consider using other available payment options during this window. Kindly note that M-PESA top-ups will resume normal processing after 3:30 AM EAT.

We apologize for any inconvenience this may cause and appreciate your understanding as our payment partners work to improve their services. If you have any questions or concerns, please don't hesitate to reach out to us via info@africastalking.com.

As always, thank you for your continued trust and partnership.

Best regards,
Africa’s Talking
Sep 15, 11:00 EAT
Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

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