Identified - We are currently experiencing degraded performance affecting delivery of SMS to Safaricom Kenya phone numbers.
This is a result of a platform change undertaken by Safaricom to migrate SMS services to a new gateway resulting in resource constraints on the existing SMS gateway hence the intermittent delivery issues.
Safaricom planning team have scheduled specific days to migrate SMS Service providers to the new gateway. We are scheduled to be migrated on Thursday 9th July.
Before then, we are working with Safaricom engineers to optimize our platform so as to manage the degraded platform services on Safaricom side and minimize the impact.
Jul 06, 2026 - 11:45 EAT
This is a result of a platform change undertaken by Safaricom to migrate SMS services to a new gateway resulting in resource constraints on the existing SMS gateway hence the intermittent delivery issues.
Safaricom planning team have scheduled specific days to migrate SMS Service providers to the new gateway. We are scheduled to be migrated on Thursday 9th July.
Before then, we are working with Safaricom engineers to optimize our platform so as to manage the degraded platform services on Safaricom side and minimize the impact.
Jul 06, 2026 - 11:45 EAT
SMS
Degraded Performance
Bulk
Degraded Performance
Premium
Operational
Airtime
Operational
Chat
Operational
Insights
Operational
Voice
Operational
USSD
Operational
Mobile Data
Operational
Echo
Operational
Sandbox
Operational
Web
Operational
Docs
Operational
Website
Operational
Dashboard
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.