Some systems are experiencing issues

Past Incidents

Monday 19 Jul 2021 12:00:00 AM

Service Advisory | Scheduled Maintenance on Safaricom MPESA, scheduled 1 week ago

Dear Customer,

We would like to provide an update on an upcoming system maintenance activity scheduled for Monday 19th July 2021 starting from 0100 hrs to 0130 hrs.

Kindly note that during this window, all our Payment APIs on MPESA will be unavailable.

All the processing of Payment transactions will resume immediately after the maintenance window.

As per usual, after the maintenance period is complete, kindly ensure that your services are running as they should and please reach out to us in case of any challenges.

How can you reach us for support? Email us at: airtime@africastalking.com

Kind Regards, Africa's Talking Payments Team

Sunday 18 Jul 2021 12:00:00 AM

No incidents reported

Saturday 17 Jul 2021 12:00:00 AM

Airtime|Delivering On Safaricom.

Dear esteemed Client,

This is to inform you that we have resolved the issue of delivery on Airtime Safaricom Kenya.

Thank you for your forbearance.

Kind Regards, Africa's Talking Support.

Friday 16 Jul 2021 12:00:00 AM

Service Advisory | Outage on Airtime Safaricom Kenya

Dear esteemed Client,

This is to inform you that we are experiencing an outage on the Airtime product on Safaricom Kenya.

We have identified the source of the challenge, and our team is working on resolving it.

We apologize for the inconvenience caused and we will keep you duly informed of the progress made.

Kind Regards, Africa's Talking Support.