Update - We have restored Malawi (all telcos), Ghana (all telcos), and Ethiopia (Safaricom only)
Jul 26, 2025 - 12:40 EAT
Update - Ghana has been restored.

Kindly resume processing your transactions

Dec 20, 2024 - 16:05 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
SMS Operational
90 days ago
99.95 % uptime
Today
Bulk Operational
90 days ago
99.9 % uptime
Today
Premium Operational
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
99.87 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
USSD Operational
90 days ago
99.9 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
99.97 % uptime
Today
Docs Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.97 % uptime
Today
Dashboard Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Feb 18, 2026
Resolved - This issue has been resolved.
Feb 18, 00:47 EAT
Identified - We are currently experiencing service interruptions for the following:

USSD and Airtime - Safaricom Kenya
USSD - Airtel Kenya
USSD - Equitel Kenya
Airtime - Telkom Kenya
Airtime - MTN Uganda
SMS - Moov CIV
USSD and Airtime - Airtel Nigeria
USSD and Airtime - Globacom Nigeria
USSD - Airtel Malawi
USSD and SMS - TNM Malawi
USSD - Airtel Tanzania
USSD - Yas Tanzania
USSD - Vodacom Tanzania
Airtime - MTN Zambia
Airtime - Zamtel Zambia

Our team is actively working on resolving the issue.

Feb 17, 17:45 EAT
Feb 17, 2026
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
Resolved - This incident has been resolved.
Feb 12, 09:51 EAT
Identified - We are currently experiencing airtime delivery on Airtel Kenya network.

The issue has been identified and escalated to the telco team for resolution

Apologies for the inconvenience caused.

Feb 12, 08:23 EAT
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.