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Scheduled Maintenance
Service Advisory | Scheduled Maintenance on M-PESA

Dear client,

This is to inform you Safaricom will carryout a planned system maintenance on Monday 23rd May 2022 starting from 0100 hrs. to 0130 hrs.

During the maintenance, we will be unable to process any payment transactions.

Should you experience any anomalies after the maintenance, please reach out to payments@africastalking.com for help

Kind Regards, Africa's Talking Airtime Team

Past Incidents

Wednesday 19 Jan 2022 12:00:00 AM

Voice Voice Service Downtime | Uganda

Dear client,

We would like to inform you that we have been experiencing downtime on our Uganda Voice service.

We are working on resolving this as soon as possible.

Our sincerest apologies for any inconvenience this may cause and we will send an update once resolved.

UPDATE: The issue has been resolved.

Payments Service Advisory | Challenges in processing payments

We are currently experiencing challenges in processing outbound payments on M-PESA

We are working on resolving the issue and we will share regular updates on the progress.

Sincere apologies for the inconvenience caused.

UPDATE: We are conversation with Safaricom team regarding resolving the issue. We will advise on the timelines as soon as they shared more details.

Tuesday 18 Jan 2022 12:00:00 AM

No incidents reported

Monday 17 Jan 2022 12:00:00 AM

Airtime Service Advisory | Challenge in processing Halotel Airtime transactions

We are currently experiencing issues in processing Airtime transactions on Halotel network.

We are actively engaging the provider in resolving the issue.

Sincere apologies for the inconvenience caused

UPDATE: The issue has been resolved