Airtime Service Downtime in Ghana, Ethiopia, Malawi,Zimbabwe, Mozambique - Ghana is restored
Update - Ghana has been restored.

Kindly resume processing your transactions
Dec 20, 2024 - 16:05 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
Bulk Operational
90 days ago
100.0 % uptime
Today
Premium Operational
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
99.97 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
88.35 % uptime
Today
USSD Operational
90 days ago
99.97 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
99.99 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 12, 2025

No incidents reported today.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Challenges processing Airtime on 9mobile Nigeria Network
Resolved - This incident has been resolved.
May 9, 19:13 EAT
Investigating - We are currently experiencing challenges processing Airtime on 9mobile Nigeria network

We are working with the relevant teams on resolving the issue soonest.

Sincere apologies for the inconvenience caused.
May 9, 18:47 EAT
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025
USSD Downtime - MTN Nigeria
Resolved - This incident has been resolved.
May 5, 11:39 EAT
Update - We are continuing to work on a fix for this issue.
May 5, 11:38 EAT
Identified - We are currently unable to process USSD requests on MTN.

We are actively working to restore the service.
May 5, 00:04 EAT
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
Delivery Delay on Safaricom Outgoing SMS
Resolved - This incident has been resolved.
May 1, 11:04 EAT
Identified - We are currently experiencing degraded performance on the Safaricom SMS Gateway.

This is impacting termination to the end user as a result of the gateway outage on Safaricom side.

Safaricom engineering team are working on resolving this.
Apr 29, 15:40 EAT
MTN Uganda Outgoing SMS Outage
Resolved - This incident has been resolved.
May 1, 11:03 EAT
Identified - We are currently experiencing an outage on the MTN Uganda SMS Gateway that's affecting outgoing SMS delivery.

The issue has been escalated to MTN engineers for resolution.

We will provide updates on the progress.
Apr 23, 16:55 EAT
Apr 30, 2025

No incidents reported.

Apr 29, 2025
Apr 28, 2025

No incidents reported.

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