Safaricom Outgoing SMS Outage

Incident Report for Africa's Talking

Resolved

The incident has been resolved.
Posted Feb 20, 2025 - 12:31 EAT

Identified

We are currently experiencing degraded performance for message delivery to Safaricom numbers.

This is as a result of an outage on the Safaricom SMS Gateway. The endpoints that Safaricom has provided for SMS submission are timing out hence the delay in SMS delivery.

Issue has been escalated to Safaricom engineers for resolution.
Posted Feb 20, 2025 - 11:33 EAT
This incident affected: SMS (Bulk).