Airtime Service Downtime in Ghana, Ethiopia, Malawi,Zimbabwe, Mozambique - Ghana is restored
Update - Ghana has been restored.

Kindly resume processing your transactions
Dec 20, 2024 - 16:05 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
Bulk Operational
90 days ago
100.0 % uptime
Today
Premium Operational
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
99.83 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
87.96 % uptime
Today
USSD Operational
90 days ago
99.97 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
99.99 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 15, 2025

No incidents reported today.

Jun 14, 2025
Voice Downtime In Kenya
Resolved - This incident has been resolved.
Jun 14, 23:21 EAT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 10:40 EAT
Identified - We are currently facing intermittent service delivery for Voice in Kenya. The Team is currently working with the provider to have the issue resolved as a matter of priority.

Apologies for the inconvinience.
Jun 14, 09:39 EAT
Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Airtime service Downtime on Safaricom network
Resolved - This incident has been resolved.
Jun 11, 08:36 EAT
Identified - Dear Client,

We are currently experiencing service downtime on Safaricom Airtime service. This is as a result of the telco issue affecting posting of orders on the dealer accounts across all the providers.

The team is actively working on resolving the issue.

Apologies for the inconvenience caused.
Jun 10, 22:11 EAT
Jun 10, 2025
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Outgoing SMS Outage - MTN Rwanda
Resolved - This incident has been resolved.
Jun 3, 14:00 EAT
Identified - We are currently experiencing an outage on the MTN Rwanda SMS Gateway that's affecting message delivery.

This has been escalated to MTN Gateway Engineers for further resolution.
Jun 3, 09:20 EAT
Jun 2, 2025

No incidents reported.

Jun 1, 2025
Planned Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 04:49 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 23:49 EAT
Scheduled - Dear Valued Customer,

This is to inform you that there's a planned network maintenance this Saturday 31st May, from 2359hrs (EAT) to Sunday 1st June 0459hrs (EAT). This will affect our products across the following markets:

· Côte d'Ivoire (Moov) - SMS
· Kenya (Airtel) - USSD
· Kenya (Safaricom) - USSD & Airtime
· Kenya (Telkom) - Airtime
· Malawi (TNM) - SMS & USSD
· Malawi (Airtel) - USSD
· Nigeria (Airtel) - USSD & Airtime
· Tanzania (Airtel) - USSD
· Tanzania (Tigo) - USSD
· Uganda (MTN) - Airtime
· Zambia (Zamtel) - Airtime

Kindly note that while the maintenance will run for 5 hours, you should expect a downtime of no more than 20 minutes. Nevertheless, our team will be on standby to assist with any customer queries and ensure that the downtime is as short as possible.

We apologise for the inconvenience and appreciate your patience during this time. Kindly run a test after the maintenance is complete, and reach out to us in case of any issues at info@africastalking.com.

Kind regards,
Africa's Talking.
May 19, 10:59 EAT
← Incident History Powered by Atlassian Statuspage