Resolved -
This incident has been resolved.
Jun 14, 23:21 EAT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 14, 10:40 EAT
Identified -
We are currently facing intermittent service delivery for Voice in Kenya. The Team is currently working with the provider to have the issue resolved as a matter of priority.
Apologies for the inconvinience.
Jun 14, 09:39 EAT
Resolved -
This incident has been resolved.
Jun 11, 08:36 EAT
Identified -
Dear Client,
We are currently experiencing service downtime on Safaricom Airtime service. This is as a result of the telco issue affecting posting of orders on the dealer accounts across all the providers.
The team is actively working on resolving the issue.
Apologies for the inconvenience caused.
Jun 10, 22:11 EAT
Completed -
The scheduled maintenance has been completed.
Jun 1, 04:49 EAT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 23:49 EAT
Scheduled -
Dear Valued Customer,
This is to inform you that there's a planned network maintenance this Saturday 31st May, from 2359hrs (EAT) to Sunday 1st June 0459hrs (EAT). This will affect our products across the following markets:
Kindly note that while the maintenance will run for 5 hours, you should expect a downtime of no more than 20 minutes. Nevertheless, our team will be on standby to assist with any customer queries and ensure that the downtime is as short as possible.
We apologise for the inconvenience and appreciate your patience during this time. Kindly run a test after the maintenance is complete, and reach out to us in case of any issues at info@africastalking.com.