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Past Incidents

Saturday 17 Apr 2021 12:00:00 AM

No incidents reported

Friday 16 Apr 2021 12:00:00 AM

Voice Intermittent failure | Voice Service in Kenya.

Dear Client,

This is to inform you that we are experiencing intermittent failure of our Voice Services in Kenya.

Our engineering team is currently working to ensure that this issue is resolved promptly. We will send you an update once the issue has been resolved.

We apologise for the inconvenience this may cause.

The above issue has been resolved. If you are still experiencing this issue, don't hesitate to reach out to us at voice@africastalking.com for clarification.

Kind Regards, Africa's Talking Team

Thursday 15 Apr 2021 12:00:00 AM

Service Advisory | Scheduled Maintenance on Safricom Mpesa STK Push APIs, scheduled 1 day ago

Dear Customer,

We would like to provide an update on an upcoming maintenance activity scheduled for Thursday 15th April 2021, from 23:00 Hrs to 23:30 Hrs.

During the maintenance, M-PESA Checkout (STK Push) API will be unavailable. Attempts to call the APIs will receive the following response: “Dear Partner, Service is currently under maintenance and is unable to process your request. Please try again later.”

As per usual, after the maintenance period is complete, kindly ensure that your services are running as they should and please reach out to us in case of any challenges.

How can you reach us for support? Email us at: airtime@africastalking.com

Kind Regards, Africa's Talking Payments Team

Wednesday 14 Apr 2021 12:00:00 AM

Bulk SMS SMS Outage - MTN Nigeria Open Bind and Corporate Bind

Dear Client,

This is to inform you that we are experiencing issues reaching the MTN Nigeria gateway for the open bind and corporate bind which is causing downtime.

Our engineering team is currently working on resolving this issue as soon as possible and we will send you an update once it is resolved

We apologize for any inconvenience this may cause.

[RESOLVED]