All Systems Operational
Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
98.56 % uptime
Today
Bulk Operational
90 days ago
97.27 % uptime
Today
Premium Operational
90 days ago
99.85 % uptime
Today
Airtime Operational
90 days ago
99.63 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.92 % uptime
Today
USSD Operational
90 days ago
99.69 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
99.91 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.73 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Service Advisory | Planned Network Maintenance Oct 11, 2024 20:30 - Oct 12, 2024 02:00 EAT
Dear Valued Customer,

This is to inform you that there's a planned network maintenance from Friday 11th October, 2030hrs (EAT) to Saturday 12th October, 0200hrs (EAT). This will affect our products across the following markets:

- Côte d'Ivoire (Moov) - SMS
- Malawi (TNM) - SMS and USSD
- Malawi (Airtel) - USSD
- Kenya (Airtel) - USSD
- Kenya (Safaricom) - USSD & Airtime
- Nigeria (Airtel) - USSD

We apologise for the inconvenience and appreciate your patience during this time. Kindly run a test after the maintenance is complete, and reach out to us in case of any issues at info@africastalking.com.

Kind regards,

Africa's Talking.
Posted on Oct 02, 2024 - 15:16 EAT
Past Incidents
Oct 8, 2024

No incidents reported today.

Oct 7, 2024
Service Advisory | Planned Network Maintenance on Safaricom
Completed - The scheduled maintenance has been completed.
Oct 7, 02:00 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:30 EAT
Scheduled - Dear Valued Customer,

This is to inform you that Safaricom will be conducting network maintenance next week on Monday 7th October, from 0030hrs to 0200hrs (EAT). During this time, your will experience a slight degradation of our products and services in Kenya.

We apologise for the inconvenience and appreciate your patience during this time. Kindly run a test after the maintenance is complete, and reach out to us in case of any issues at info@africastalking.com.

Kind regards,

Africa's Talking.
Oct 2, 15:17 EAT
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Service Degradation on Airtime for MTN Zambia
Resolved - This incident has been resolved.
Oct 4, 12:11 EAT
Identified - The issue has been identified and a fix is being implemented.
Sep 30, 20:24 EAT
Oct 3, 2024
Service Advisory | Planned Maintenance on Safaricom SDP
Completed - The scheduled maintenance has been completed.
Oct 3, 05:00 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:00 EAT
Scheduled - Dear Valued Client,

We would like to inform you of an upcoming maintenance activity that will be conducted by Safaricom on their Service Delivery Platform (SDP).

The objective of this maintenance is to conduct a subscription and profile database clean-up to retain current records. This maintenance will be taking place from 2nd October 2200hrs to 3rd October 0500hrs (EAT).

During this maintenance window, there will be a downtime on subscription services (activation and deactivation) for approximately 5 hours. Please note that no subscription or unsubscription requests will be processed on the SDP during this period..

We apologize for the inconvenience and appreciate your continued support.

Regards,
Africa's Talking.
Oct 1, 14:12 EAT
Oct 2, 2024
Downtime on MTN & 9mobile NG Airtime service
Resolved - This incident has been resolved.
Oct 2, 12:25 EAT
Update - We are continuing to investigate this issue.
Oct 2, 12:01 EAT
Update - We are continuing to investigate this issue.
Oct 2, 12:00 EAT
Investigating - We are currently experiencing a downtime on Airtime NG network as a result of an issue on the providers side.
We shall advise once resolved

Apologies for the inconvenience caused.
Oct 2, 01:51 EAT
Oct 1, 2024

No incidents reported.

Sep 30, 2024
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Intermittent Service Delivery for Voice in Kenya
Resolved - This incident has been resolved.
Sep 26, 11:21 EAT
Update - We are continuing to engage with the telco to resolve this issue.
Aug 27, 12:01 EAT
Investigating - We are currently investigating this issue.
Aug 24, 12:21 EAT
Downtime on Outbound Voice Services in Uganda
Resolved - This incident has been resolved.
Sep 26, 11:21 EAT
Investigating - We are currently investigating this issue.
Sep 23, 12:37 EAT
Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

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