Voice Interruption Notice on +254730731*** Network Prefix (Kenya)
Investigating - Calls for all Kenyan customers on the trunk prefix +254730731*** are currently failing. We are working with the Telco to resolve the issue. Customers on all the other prefixes are not affected. We regret the inconvenience.
Dec 03, 2024 - 10:45 EAT
Airtime Service Downtime in Ghana, Ethiopia, Malawi,Zimbabwe, Mozambique
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
99.24 % uptime
Today
Bulk Operational
90 days ago
98.87 % uptime
Today
Premium Operational
90 days ago
99.61 % uptime
Today
Airtime Operational
90 days ago
96.77 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Partial Outage
90 days ago
99.94 % uptime
Today
USSD Operational
90 days ago
99.97 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
99.99 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 3, 2024

Unresolved incident: Voice Interruption Notice on +254730731*** Network Prefix (Kenya).

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Zambia Airtel downtime
Resolved - This has been resolved, let us know if you experience further challenges.
Nov 29, 21:19 EAT
Identified - The connection to the provider is currently down.

We have escalated this issue to them to resolve it.

Sorry for the inconvenience caused.
Nov 14, 15:27 EAT
Nov 28, 2024
Service Advisory | Planned System Upgrade on MTN Nigeria
Completed - The scheduled maintenance has been completed.
Nov 28, 02:00 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:00 EAT
Scheduled - Dear Valued Customer,

We would like to notify you of a scheduled system upgrade on MTN Nigeria, which will occur on November 27th, from 22:00 hrs to 00:00 hrs WAT. During this period, we expect minimal disruption to the Bulk SMS service. The service will be fully restored immediately following the upgrade.

We apologise for the inconvenience and appreciate your patience during this time. Kindly run a test after the upgrade is complete, and reach out to us in case of any issues at info@africastalking.com.

Kind regards,
Africa's Talking.
Nov 27, 10:59 EAT
Nov 27, 2024
Outage on Incoming SMS
Resolved - This incident has been resolved.
Nov 27, 16:07 EAT
Identified - We are experiencing an outage affecting processing of all incoming messages.

Our engineers are working on resolving this within the next 15 minutes
Nov 27, 12:53 EAT
Nov 26, 2024

No incidents reported.

Nov 25, 2024
Intermittent Airtime delivery on Safaricom network
Resolved - This incident has been resolved.
Nov 25, 21:01 EAT
Identified - We are currently experiencing Intermittent Airtime delivery issues on Safaricom network as a result of challenges on telco side.

We shall duly advise once the service stability is restored.
Nov 25, 17:29 EAT
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

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