Some systems are experiencing issues

Past Incidents

Saturday 22 Jan 2022 12:00:00 AM

No incidents reported

Friday 21 Jan 2022 12:00:00 AM

No incidents reported

Thursday 20 Jan 2022 12:00:00 AM

Airtime Service Advisory | Challenges processing Telkom transactions

We are currently experiencing challenges in processing Telkom transactions

We are engaging the provider to have the issue resolved.

Sincere apologies for the inconvenience caused

UPDATE: The issue has been resolved

Wednesday 19 Jan 2022 12:00:00 AM

Voice Voice Service Downtime | Uganda

Dear client,

We would like to inform you that we have been experiencing downtime on our Uganda Voice service.

We are working on resolving this as soon as possible.

Our sincerest apologies for any inconvenience this may cause and we will send an update once resolved.

UPDATE: The issue has been resolved.

Payments Service Advisory | Challenges in processing payments

We are currently experiencing challenges in processing outbound payments on M-PESA

We are working on resolving the issue and we will share regular updates on the progress.

Sincere apologies for the inconvenience caused.

UPDATE: We are conversation with Safaricom team regarding resolving the issue. We will advise on the timelines as soon as they shared more details.