Degraded Performance on Safaricom Kenya Outgoing SMS

Incident Report for Africa's Talking

Resolved

The incident was resolved.

Posted Jan 15, 2026 - 11:57 EAT

Identified

We are currently experiencing an outage affecting delivery to Safaricom phone numbers.

This is due to an issue affecting promotional sender Ids, the matter has been escalated to Safaricom for resolution.

Posted Jan 14, 2026 - 16:13 EAT

This incident affected: SMS (Bulk).