Airtime Service Downtime in Ghana, Ethiopia, Malawi,Zimbabwe, Mozambique - Ghana is restored
Update - Ghana has been restored.

Kindly resume processing your transactions
Dec 20, 2024 - 16:05 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
Bulk Operational
90 days ago
100.0 % uptime
Today
Premium Operational
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
99.85 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
89.75 % uptime
Today
USSD Operational
90 days ago
100.0 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 1, 2025

No incidents reported today.

Jun 30, 2025
Outgoing SMS Outage - Globacom Nigeria
Resolved - This incident has been resolved.
Jun 30, 23:29 EAT
Investigating - We are currently experiencing an outage on the Glo SMS Gateway that's affecting message delivery.

This has been escalated to Glo team for further resolution.
Jun 28, 12:20 EAT
Outgoing SMS Outage - Safaricom - Kenya
Resolved - The issue has been resolved on Safaricom side.
Jun 30, 11:45 EAT
Identified - We are currently experiencing an outage affecting delivery of SMS to Safaricom phone numbers.

This is due to a network issue on Safaricom's endpoints that is resulting in timeouts.

The issue has been escalated to Safaricom for resolution.
Jun 30, 08:33 EAT
Jun 29, 2025

No incidents reported.

Jun 28, 2025
Planned Voice Maintenance in Kenya
Completed - The scheduled maintenance has been completed.
Jun 28, 03:00 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:00 EAT
Scheduled - Dear Valued Client,

As part of our ongoing commitment to delivering exceptional service quality and reliability, we will be migrating our voice services infrastructure in Kenya to an enhanced data center facility.

Scheduled Maintenance Window:
Date: Saturday, June 28th, 2025
Time: 12:00 AM - 3:00 AM EAT

What to Expect:
We anticipate extremely minimal service disruption during this upgrade, with most clients experiencing no interruption at all. However, to ensure transparency, we want to inform you that in rare circumstances, some services may experience brief intermittent connectivity for up to a few hours as we complete the migration process.

Looking Forward:
This infrastructure enhancement is a strategic investment designed to significantly improve service stability and performance. Once completed, you can expect enhanced reliability with minimal to no planned maintenance downtimes in the future.

Action Required:
No changes or actions are required on your end. All configurations will remain identical post-migration.

We appreciate your continued trust in us and apologize for any inconvenience this brief maintenance window may cause. Should you have any questions or concerns, please don't hesitate to reach out to our support team via voice@africastalking.com.

Thank you for your partnership.

Best regards,
Africa’s Talking
Jun 24, 14:45 EAT
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
SMS Outage - MTN Nigeria
Resolved - We are experiencing an outage on the MTN Nigeria SMSC that is affecting SMS delivery.

The issue has been escalated to MTN engineers for resolution.
Jun 23, 16:12 EAT
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

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