Investigating - We are currently not receiving delivery reports and incoming SMS from Safaricom.

This has been escalated to their application engineers to resolve the issue.

For outgoing SMS, delivery is ongoing well however the status is what is affected.

Jul 19, 2024 - 09:27 EAT
SMS Degraded Performance
90 days ago
99.42 % uptime
Today
Bulk Degraded Performance
90 days ago
98.84 % uptime
Today
Premium Degraded Performance
90 days ago
100.0 % uptime
Today
Airtime Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
USSD Operational
90 days ago
100.0 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
99.99 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 19, 2024

Unresolved incident: Outage on Safaricom Incoming SMS and Delivery Reports.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Resolved - The issue has been fully resolved.
Jul 17, 10:34 EAT
Monitoring - Safaricom have fixed the issue, we are monitoring.
Jul 16, 18:40 EAT
Identified - We are currently experiencing degraded perfomance on Safaricom SMS Gateway.

This is as a result of an application error on their side that's causing some requests not to be processed.

Their application engineers are working on reoslving this.

Jul 16, 14:39 EAT
Jul 16, 2024
Resolved - The issue has been resolved.
Jul 16, 07:22 EAT
Identified - We are experiencing an outage on the Safaricom SMS Platform affecting validation of SMS requests.

Safaricom engineers are working on resolving this.

Jul 15, 19:09 EAT
Jul 15, 2024
Resolved - This incident has been resolved.
Jul 15, 09:03 EAT
Update - We are continuing to monitor for any further issues.
Jul 12, 17:22 EAT
Monitoring - Dear Valued Customer,

This is to inform you that Safaricom will be conducting network maintenance this weekend from Sunday 14th July, 2300hrs (EAT) to Monday 15th July 0500hrs (EAT). During this time, you will experience a degradation of our products and services in Kenya.

We apologise for the inconvenience and appreciate your patience during this time. Kindly run a test after the maintenance is complete, and reach out to us in case of any issues at info@africastalking.com.

Kind regards,

Africa's Talking.

Jul 12, 17:22 EAT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Jul 11, 2024
Resolved - This incident has been resolved.
Jul 11, 09:27 EAT
Update - We are continuing to monitor for any further issues.
Jul 11, 09:09 EAT
Update - We are continuing to monitor for any further issues.
Jul 10, 19:02 EAT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 15:52 EAT
Identified - We are experiencing an outage on Safaricom Bulk SMS.

This is due to outages on their endpoints.

The issue has been escalated to their engineers.

Jul 10, 11:28 EAT
Jul 10, 2024
Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.