Identified - We are currently experiencing challenges processing airtime on Airtel Kenya network.

We are actively working on resolving the issue.

We regret the convenient caused.

Oct 19, 2024 - 17:55 EAT
Identified - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:26 EAT
Investigating - We are experiencing service downtime in these markets. We are working to resume the service.
Oct 15, 2024 - 11:09 EAT
SMS Operational
90 days ago
98.3 % uptime
Today
Bulk Operational
90 days ago
97.1 % uptime
Today
Premium Operational
90 days ago
99.5 % uptime
Today
Airtime Partial Outage
90 days ago
97.58 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.92 % uptime
Today
USSD Operational
90 days ago
99.98 % uptime
Today
Mobile Data Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
99.91 % uptime
Today
Docs ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.73 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024
Resolved - The incident has been resolved.
Oct 19, 11:24 EAT
Identified - We are currently not receiving delivery reports from Safaricom for most messages that have been submitted to their gateway.

Issue has been escalated to their engineers for troubleshooting.

Oct 18, 10:42 EAT
Oct 18, 2024
Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024
Completed - The scheduled maintenance has been completed.
Oct 12, 02:00 EAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:30 EAT
Scheduled - Dear Valued Customer,

This is to inform you that there's a planned network maintenance from Friday 11th October, 2030hrs (EAT) to Saturday 12th October, 0200hrs (EAT). This will affect our products across the following markets:

- Côte d'Ivoire (Moov) - SMS
- Malawi (TNM) - SMS and USSD
- Malawi (Airtel) - USSD
- Kenya (Airtel) - USSD
- Kenya (Safaricom) - USSD & Airtime
- Nigeria (Airtel) - USSD

We apologise for the inconvenience and appreciate your patience during this time. Kindly run a test after the maintenance is complete, and reach out to us in case of any issues at info@africastalking.com.

Kind regards,

Africa's Talking.

Oct 2, 15:16 EAT
Oct 11, 2024
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.